Shipping Protection

How long does shipping take?

Most orders are delivered within 6–12 business days, depending on your location and local carrier processing times.

Do you ship internationally?

Yes! We ship to many countries worldwide. Delivery times may vary based on destination.

How long does order processing take?

Orders are typically processed within 1–3 business days before being shipped.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

Why hasn’t my tracking updated?

Tracking information can take a few days to update after your package has been shipped. If there are no updates after several days, please contact us.

What if my package is delayed?

Shipping times are estimates and can occasionally be affected by weather, holidays, customs processing, or carrier delays.

What if my package is lost or arrives damaged?

If you’ve purchased Shipping Protection, contact us and we’ll help resolve the issue as quickly as possible.

Do you offer a money-back guarantee?

Yes. We stand behind our products and want you to feel confident in your purchase.

How long do I have to request a refund?

You may request a refund within 30 days of receiving your order.

How do I request a refund?

Simply contact our support team on contact page with your order number and reason for the request. We’ll guide you through the process.

How long does it take to receive my refund?

Once your return is received and inspected, approved refunds are typically processed within 5–10 business days back to your original payment method.

What if my order arrives damaged or defective?

If your item arrives damaged or defective, contact us as soon as possible with photos of the issue, and we’ll work to make it right.

Are shipping costs refundable?

Original shipping costs are generally non-refundable unless the item arrived damaged, defective, or an error occurred on our end.

What comes with my LumiStep order?

Each LumiStep order includes:

✔ 1 × LumiStep Red Light Therapy Foot Wrap

✔ 1 × USB Charging Cable

✔ 1 × User Guide & Setup Instructions

Is everything I need included?

Yes. Your LumiStep comes ready to use right out of the box with everything needed to get started.

Does it require batteries?

No. LumiStep is rechargeable and includes a charging cable.

Are instructions included?

Yes. Every order includes simple step-by-step instructions to help you start using LumiStep right away.

Can multiple people use the same LumiStep?

Yes. LumiStep can be used by multiple members of a household, though we recommend cleaning it between uses.

Is the foot wrap adjustable?

Yes. The wrap is designed to fit most foot sizes comfortably with an adjustable fit.

What’s in the box?

LumiStep Red Light Therapy Foot Wrap

Charging Cable

User Guide

Protective Packaging for Safe Delivery